ShopRurob Return & Refund Policy

At ShopRurob, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a clear and straightforward 30-day return policy.

This policy applies to orders shipped within the United Kingdom.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

Returned items must be new, unused, and in original condition, including all original packaging, accessories, and documentation. Items that show signs of use or damage may not be eligible for a refund.

We accept returns for both defective and non-defective products.

2. Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and offer a replacement or full refund where applicable.

3. Customer-Initiated Returns (Non-Defective Items)

If you wish to return an item for personal reasons (e.g., change of mind), you will be responsible for the return shipping costs.

Original shipping fees (if any) are non-refundable.

4. Return Method

All returns must be made by mail following the instructions provided by our support team.

5. Return Process

To initiate a return, please contact us at info@shoprurob.com with your order number and reason for return.

Once approved, you will receive return instructions. Please securely package the item and send it back according to the provided guidelines.

6. Refund Processing

Once your return is received and inspected, approved refunds will be processed within up to 10 business days to your original payment method.

Please note that your bank or payment provider may require additional time to complete the transaction.

7. Exchanges

We accept exchanges. If you would like to exchange an item, please contact our support team and we will assist you with the process.

8. Restocking Fees

We do not charge any restocking fees.

9. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or customization reasons. These items will be clearly indicated on the product page.

10. Shipping Availability

Please note that ShopRurob currently ships only within the United Kingdom.

11. Contact Information

Store Name: ShopRurob

Address:
Omnibus Business Centre
39–41 North Road
London N7 9DP
United Kingdom

Email: info@shoprurob.com
Phone: +44 33 0175 8790